Hiring Manager :: Socrates S
Team :: Risk
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1.Perseverance, Passion and Commitment
- Passionate about Navi’s mission and vision
- Demonstrates dedication, perseverance and high ownership
- Goes above and beyond by taking on additional responsibilities
2.Obsession with high quality results
- Consistently creates value for the customers and stakeholders through high-quality outcomes
- Ensuring excellence in all aspects of work
- Efficiently manages time, prioritizes tasks, and achieves higher standards
3.Resilience and Adaptability
- Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
Key responsibilities:
- Vigilance mandate across three dimensions:
- Preventive: reducing occurrence of a lapse (violation of governance / policy requirements)
- Detective: identifying & verifying occurrence of a lapse
- Punitive: deterring the occurrence of a lapse
- Address customer complaints / grievances raised to law enforcement authorities
- Engage & liaise with law enforcement agencies / authorities locally
- Liaison with Government Authorities in handling local, on ground matters with police, managing
investigations on fraud rings - Maintain a strong network of LEA relationships, especially in focus regions covered, to leverage when addressing matters of customer complaints / frauds
- To build this network regionally, and maintain / grow on an ongoing basis, plan for engagement on the ground
Required Skills:
- Degree qualified with minimum 8+ years of relevant experience (Ex-LEA experience would be preferred)
- Hands-on approach in solving complex security problems
- Identifies stakeholder expectations, and adjusts language/ style to suit the listener; structures information to be well-reasoned and solution-focused
- Ability to balance risk, potential impact, resourcing, business drivers, and timelines
- Excellent verbal and written communication skills
- Ability to work independently on complex and confidential tasks
- Strong understanding of Pre and post-acquisition fraud risk, Unsecured & Secured Credit underwriting skill, Customer Management Skill