Sr Associate II- Payment Operationss
About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Ignite the Spirit of a “Navi_ite”
Imagine being at the heart of India’s fastest-growing financial services company, where every day brings the opportunity to redefine how millions manage their money. Navi is transforming the landscape with Personal and Home Loans, UPI, Insurance, Mutual Funds, and Gold—delivering innovation that makes financial products simpler, more accessible, and truly affordable.
With our cutting-edge AI/ML technology and deep expertise, we’re not just setting new standards; we’re creating experiences that delight and inspire.
This is your chance to be part of something extraordinary. At Navi, you won’t just be advancing your career; you’ll be leading a revolution in finance. Join us and discover how it feels to be at the forefront of this.
Founders: Sachin Bansal & Ankit Agarwal
Key Responsibilities:
Manage Payment Experience including monitoring payment processing systems and resolving payment issues and exceptions in order to provide an exceptional customer experience.
Daily Recon of Bank Account transactions.
Reconciliations of debit transactions with bank statements and internal systems and follow up with banks and internal stakeholders in case of discrepancies.
Reconciliation of collections transactions with PG statements (Razor pay and Cash free) bank statement and internal system and follow up with banks and internal stakeholders in case of discrepancy.
Solving payment issues of customers with internal (Product and Tech Team) and external stakeholders (PG and Banks)
Monitor 24*7 payment success rates across banks, payment gateways and partners and continually improve the same through operational initiatives.
Ad hoc Requests with regards to the overall Banking operations of the institute.
Account Opening and API setup for the various Business requirements.
Coordinating with banks, auditors and other stakeholders involved in the payment process.
Audit of Bank Account transactions.
Qualifications:
Strong process orientation & execution skills
Should have good analytical skills.
Sound problem solving, conflict resolution and coordination abilities.
Excellent organization, written/ verbal communication, analytical, and presentation skills.
What is awaiting you at Navi?
Unyielding Perseverance, Boundless Passion, Unwavering Commitment
Are you ready to channel your relentless drive into something truly transformative? As a Navi_ite, you will embody the essence of perseverance and passion, pushing boundaries and redefining what’s possible. As a Navi_ite, you’ll be at the forefront of our mission, taking on responsibilities that challenge you and push the limits of what you thought possible.
Relentless Pursuit of Unmatched Excellence
Imagine a place where your quest for excellence knows no bounds. At Navi, we don’t just set high standards; we live them. At Navi, we believe in delivering exceptional results and creating real value. You will have the opportunity to tackle projects with precision and pride, setting standards and achieving outcomes that make a tangible difference. Your ability to manage tasks effectively and maintain high standards will be key to our shared success.
Unbreakable Resilience and Agility
Visualize yourself thriving in an environment where change is not a barrier but a catalyst for your growth. As a Navi_ite, you’ll turn every challenge into an opportunity with your unparalleled resilience and adaptability. Your adaptability will be essential as you navigate evolving situations, contributing to both your personal development and the team’s achievements.
Joining Navi means stepping into a role where your perseverance, pursuit of excellence, and resilience are not just valued—they are celebrated. If you’re ready to leave a legacy of impact and innovation, your journey starts here. Embrace this chance to be a part of something extraordinary and let your potential shine. Your future as a Navi_ite awaits.