About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1. Perseverance, Passion and Commitment

Passionate about Navi’s mission and vision
Demonstrates dedication, perseverance and high ownership
Goes above and beyond by taking on additional responsibilities

2. Obsession with high quality results

Consistently creates value for the customers and stakeholders through high-quality outcomes
Ensuring excellence in all aspects of work
Efficiently manages time, prioritizes tasks, and achieves higher standards

3. Resilience and Adaptability

Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

What would you do at Navi?

Role : Head, Tele Debt Management

Team - Strategy & business Operations (SBO)

Background - Consistent high achievement in academics and work (top 0.1%) with experience of upto 5 Years

About Tele Debt Management - Lending is currently the biggest vertical in Navi. One of the top areas of innovation which drives both growth and profitability in lending is our ability to collect most of the loans we have given out - something which is ensured by our Debt Management team. Within the Debt Management Team one of the crucial functions is Tele Debt Management. The Tele Debt Management is responsible for D30 Collections efficiency which is an important metric for a Lending company as it helps in managing credit risks, cash flow and allows the company to refine future underwriting criteria. Tele Debt Management is a team of hustlers who contact and negotiate with defaulted customers via phone to recover outstanding amounts.

How would your role at Navi Look Like?

This role offers an exciting opportunity to lead a large-scale operation involving over 400+ team members and more than 100 individuals working indirectly(product and Engineering, Analytics and other support functions) , all dedicated to achieving the goal.
As the leader, you would be responsible for overseeing the overall Strategy and Operations of the Tele Debt Management. This includes setting goals, defining metrics for success, and devising strategies to achieve them.
Working closely with other departments such as Product and Engg, Analytics and HR for seamless operations and resolving any issues that may arise.

Key Skills Needed

Entrepreneurial mind-set along with an ability to hustle and solve problems on-ground
A strategic mind-set, with a well-honed eye for detail
Excellent communication and interpersonal skills with a collaborative management style
Analytical skills- understanding data & dashboards; being adept at Excel and Google Sheets
Building and maintaining positive relationships with stakeholders

Head - Process Excellence, SBO(Group Manager)

Submit Your Application