About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1.Perseverance, Passion and Commitment
• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance and high ownership
• Goes above and beyond by taking on additional responsibilities
2.Obsession with high quality results
• Consistently creates value for the customers and stakeholders through high quality outcomes • Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards
3.Resilience and Adaptability
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
General Responsibilities :
- End to end Investigation of suspect and confirmed fraud cases (Lending, Payments, Digital Gold, AMC), except employee frauds
- Gather evidence, interview witnesses, with field visits wherever required. Liaison with stakeholders (internal & external) for investigation
- Working towards Fraud recovery and necessary corrective action (initiating police case / legal action, etc.)
- Understanding MO and creating RCA of each case, presenting quality reports to all relevant stakeholders and senior management
- Calling customers to understand the application process, other issues, Checking KYC regularly for fraud triggers
- Hindsight of a large database for all financial services products within the scope identified above (need basis) to identify fraudulent triggers, and drive to conclusion
- Help to maintain internal MIS on Frauds, Repository of Investigation reports, complaints, etc
- Proactive in identifying and following up on anomalies/areas of concern
- Maintaining agreed TAT and Quality management of RCU activity - working on improving Hit rate, report quality, Month end support, Billing
Specific Responsibility :
- Analytical and investigation skills (lending products, digital lending & payment domain, cyber frauds, 3rd party/vendor related frauds)
- Field investigation experience across BFSI, Digital lending, Payment Interface
- Understanding of KYC manipulation frauds, KYC triggers and industry trends
- Excellent communication skills
- Ability to work independently as well as with team (Individual contributor)