Associate Manager - Co-lending (Process Excellence)

Hiring Manager : Prasad Antapurkar

Team : Partnerships-Co Lending and Direct Assignments (Co-lending vertical)

About Navi
Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal.

Know what makes you a “Navi_ite” :  

1. Perseverance, Passion and Commitment

• Passionate about Navi's mission and vision
• Demonstrates dedication, perseverance and high ownership
• Goes above & beyond by taking on additional responsibilities 

• Consistently creates value for the customers and stakeholders through high-quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritises tasks and achieves higher standards 

• Adapts quickly to new roles, responsibilities and changing circumstances showing resilience and agility. 

Responsibilities : 

- Conduct thorough analyses and assessments to identify areas for improvement in the current processes

- Act as a liaison between cross-functional teams to drive strategic initiatives and projects

- Addressing integration gaps with lending partners through product and tech intervention

- Working with lending partners to define frameworks for operational processes

- Aligning cross functional SOPs and defining SLAs with internal and external stakeholders

- Improving First Time Right (FTR) metric of all internal processes

Required Skills : 

• Strong analytical and problem-solving skills, Product Thinking

• Ability to collaborate effectively with cross-functional teams and stakeholders

• Entrepreneurial mind-set along with an ability to dig deep and solve problems on-ground

• A strategic mind-set, with a well-honed eye for detail, comfortable with data and customer metrics

• Excellent communication and interpersonal skills with a collaborative management style

Preferred Background: 

• 2-3  years in BFSI, consulting, corporate and retail banking, program and stakeholder management

• Education from a Tier 1, Tier 2 institutes (graduation or post-graduation)

• Prior experience of digital lending, business development