About the Team
The SBO Operations team at Navi is the engine that powers our internal execution. By
managing and optimizing key processes across functions, the team ensures that every
part of the business runs smoothly and efficiently. Their work forms the backbone of
Navi’s ability to consistently deliver high-quality products and services at
scale—enabling speed, accuracy, and reliability across customer journeys and internal
workflows.
About the Role
As we continue to grow, we are looking for a Manager – Operations (Home Loan) to join
our team and play a key role in driving operational excellence within our Lending division
As a Manager – We are looking for a detail-oriented and results-driven Manager –
Operations (Home Loan) to oversee the day-to-day functions of our lending operations
team. The ideal candidate will be responsible for managing operational processes,
ensuring the smooth execution of Pre and Post disbursal activities . This individual will
also play a key role in driving operational efficiencies, maintaining compliance with
regulatory requirements, and supporting business growth.
What We Expect From You
● Lending Operations Management: Oversee the end-to-end lending operations
process, including Pre disbursement and Post disbursement activities.
● Compliance and Risk Management: Ensure lending operations comply with
internal policies and external regulations. Monitor and report on any operational
risks and take necessary actions to mitigate them.
● Cross-Functional Collaboration: Work closely with other departments (credit,
risk, legal, Business and customer service) to ensure smooth and efficient loan
processes. Collaborate with IT for system upgrades and implementation of
automation tools.
● Reporting and Analysis: Prepare and present regular reports on operational
performance, including key metrics such as loan volume, turnaround times,
error rates, and customer satisfaction.
● Team Leadership and Development: Lead, mentor, and manage a team of
operations staff to ensure high performance and continuous professional
development. Provide ongoing training and support to enhance team
capabilities.
● Process Improvement: Identify opportunities for process improvements and
implement best practices to streamline/scale up workflows, reduce operational
risk, and increase efficiency. Drive improvements projects by collaborating with
different departments.
Must Haves
● Education: Any Graduate/ Post graduate (Finance/Business degrees preferred)
● Previous experience as a team lead preferred
● Experience: 3+ years of experience in lending operations (Home Loans
preferred) , financial services, or banking.
● Strong understanding of lending processes, including loan origination,
underwriting, servicing, and collections.
● Knowledge of regulatory and compliance requirements in the lending industry.
● Strong communication skills and the ability to collaborate effectively across
teams.
● Creative, solution-oriented mindset with strategic thinking capabilities.
Inside Navi
We are shaping the future of financial services for a billion Indians through products
that are simple, accessible, and affordable. From Personal & Home Loans to UPI,
Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at
scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s
fastest-growing financial services organisations. But we’re just getting started!
Our Culture
The Navi DNA
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be
empowered with the right mechanisms to work in a dynamic team that builds and
improves innovative solutions. If you’re driven to deliver real value to customers, no
matter the challenge, this is the place for you.
We chase excellence by uplifting each other—and that starts with every one of us.
Why You'll Thrive at Navi
At Navi, it’s about how you think, build, and grow. You’ll thrive here if:
● You’re impact-driven : You take ownership, build boldly, and care about making
a real difference.
● You strive for excellence : Good isn’t good enough. You bring focus, precision,
and a passion for quality.
● You embrace change : You adapt quickly, move fast, and always put the
customer first.