About NaviNavi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Founders: Sachin Bansal & Ankit Agarwal
Know what makes you a “Navi_ite” :
1. Perseverance, Passion and Commitment
• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance, and high ownership
• Goes above and beyond by taking on additional responsibilities
2. Obsession with high-quality results
• Consistently creates value for the customers and stakeholders through high-quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards
3. Resilience and Adaptability
• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility
About the role: As a Subject Matter Expert - S4 at Navi, you will leverage your deep knowledge and expertise to drive excellence in your specific domain. You will be responsible for guiding teams, solving complex problems, and ensuring that the highest standards are maintained across projects and processes. Your role will involve mentoring junior members, conducting detailed analyses, and contributing to strategic decision-making.
Perform regular call audits/side barging to assess and govern the quality of the process
- Lead the development and implementation of best practices, standards, and frameworks within your area of expertise
- Conduct thorough analyses and assessments to identify areas for improvement and innovation
- Mentor and train junior members, helping them develop their skills and expertise
- Collaborate with cross-functional teams to drive strategic initiatives and projects
- Conduct thorough research and analysis to support product development and decision-making
- Develop and maintain comprehensive documentation and knowledge resources for your domain
What are some good skills for this role?
- Extensive experience and deep knowledge in your domain
- Proven track record of driving excellence and innovation in your field
- Strong analytical and problem-solving skills
- Excellent communication skills, both written and verbal
- Ability to mentor and guide junior team members
- Strong project management skills and the ability to manage multiple priorities
- Proficiency with relevant tools and technologies
- Ability to collaborate effectively with cross-functional teams and stakeholders