Location: Bangalore
The Marketing and Growth team at Navi drives user acquisition and retention by building a strong brand presence and executing data-driven campaigns. They work cross-functionally with business, product, and analytics teams to expand the customer base and increase revenue. The team drives growth through targeted messaging, performance marketing, strategic partnerships, effective use of social media, impactful brand campaigns, and storytelling to build loyalty.
We’re looking for a detail-oriented, proactive Associate Manager – Marketing Operations who can drive operational efficiency by owning coordination efforts across internal teams and external vendors/agencies. This role is key to ensuring processes move forward smoothly, deadlines are met, and bottlenecks are identified and resolved in time.
Project Coordination and documentation: Track ongoing tasks and projects across teams and vendors to ensure timely completion. Maintain accurate records of processes, timelines, ownership, and status updates for audits and reviews.
Follow-Ups & Check-ins: Own the daily/weekly follow-ups with stakeholders, ensuring alignment and accountability. Act as the central point of contact for inter-departmental and vendor-related communications.
PO and invoice management: Own the creation of Purchase Orders and invoices for the team by working closely with procurement and accounts payable teams.
Process Management: Own end-to-end marketing operations process, Identify inefficiencies, delays, and recurring gaps in workflows and propose improvement measures.
Escalation Handling: Flag delays or issues to the right stakeholders with suggested
next steps or alternate plans.
2–4 years of experience in process excellence, project coordination, operations, or program management
Strong communication and stakeholder management skills
Strong organisational skills with a bias for action
Familiarity with MS-Word, MS-Excel, Google sheets
Ability to multitask and work under tight deadlines
Detail-oriented, with a knack for spotting process inefficiencies
Good to Have:
Experience working with creative, marketing, or tech teams
Prior exposure to vendor management or agency coordination
Familiarity with tools like Jira
We are shaping the future of financial services for a billion Indians through products that are simple, accessible, and affordable. From Personal & Home Loans to UPI, Insurance, Mutual Funds, and Gold — we’re building tech-first solutions that work at scale, with a strong customer-first approach.
Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!
Ambition. Perseverance. Self-awareness. Ownership. Integrity.
We’re looking for people who dream big when it comes to innovation. At Navi, you’ll be empowered with the right mechanisms to work in a dynamic team that builds and improves innovative solutions. If you’re driven to deliver real value to customers, no matter the challenge, this is the place for you.
We chase excellence by uplifting each other—and that starts with every one of us.
Why You'll Thrive at Navi
At Navi, it’s about how you think, build, and grow. You’ll thrive here if:
You’re impact-driven : You take ownership, build boldly, and care about making a real difference.
You strive for excellence : Good isn’t good enough. You bring focus, precision, and a passion for quality.
You embrace change : You adapt quickly, move fast, and always put the customer first.