Senior Executive - Customer Success

Hiring Manager :: Yashraj Jha

About Navi 

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal 

Know what makes you a “Navi_ite” : 

1.Perseverance, Passion and Commitment 

• Passionate about Navi’s mission and vision 

• Demonstrates dedication, perseverance and high ownership 

• Goes above and beyond by taking on additional responsibilities 

2.Obsession with high quality results 

• Consistently creates value for the customers and stakeholders through high quality outcomes 

• Ensuring excellence in all aspects of work 

• Efficiently manages time, prioritizes tasks, and achieves higher standards 

3.Resilience and Adaptability 

• Adapts quickly to new roles, responsibilities, and changing circumstances,  showing resilience and agility 

• We are in the business of building customer centric products, solving for the lack of transparency and dilemma customers face in the BFSI space;
• We leverage technology to better serve our customers by cutting out inefficiencies;
• We are a financial conglomerate in the making with presence across - Personal Loans; Home Loans; Mutual Funds; Insurance; Microfinance

What does this role do?

• Assist customers having home loan offers on Navi App till the final disbursement of the loan and ensure a great customer experience
• Co- ordinate with internal and external stakeholders to maintain TAT and Quality
• Engage with business development team to help scale business with pre-approved real estate projects listed on the Navi APP
• Increase Navi’s wallet share by engaging with customers and developers;
• Participate in events, project launches to improve brand visibility;
• Coordinate with internal teams like Business, Product, collateral to create differential offerings;
• Take complete ownership of targets and individual P&L to meet short term and long-term objectives

• Relationship management/Sales operations background & extremely good negotiation & convincing skills.
• Analytical bent of mind, customer first approach and drawing insights from consumer behavior.
• Must have good communication (fluency in English mandatory);
• Good interpersonal and relationship building skills;
• Flexible to intra city travel.