Senior Executive - Payment Operations

Hiring Manager :: Anirudh Sharma

About Navi

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

Founders: Sachin Bansal & Ankit Agarwal

Know what makes you a “Navi_ite” :

1.Perseverance, Passion and Commitment

• Passionate about Navi’s mission and vision
• Demonstrates dedication, perseverance and high ownership
• Goes above and beyond by taking on additional responsibilities

2.Obsession with high quality results

• Consistently creates value for the customers and stakeholders through high-quality outcomes
• Ensuring excellence in all aspects of work
• Efficiently manages time, prioritizes tasks, and achieves higher standards

3.Resilience and Adaptability

• Adapts quickly to new roles, responsibilities, and changing circumstances, showing resilience and agility

• Manage Payment Experience including monitoring payment processing systems and resolving payment issues and exceptions in order to provide an exceptional customer experience
• Daily Recon of Bank Account transactions
• Reconciliations of debit transactions with bank statements and internal systems and follow up with banks and internal stakeholders in case of discrepancies.
• Reconciliation of collections transactions with PG statements (Razor pay and Cash free) bank statement and internal system and follow up with banks and internal stakeholders in case of discrepancy.
• Solving payment issues of customers with internal (Product and Tech Team) and external stakeholders (PG and Banks)
• Monitor 24*7 payment success rates across banks, payment gateways and partners and continually improve the same through operational initiatives.
• Ad hoc Requests with regards to the overall Banking operations of the institute.
• Account Opening and API setup for the various Business requirements.
• Coordinating with banks, auditors and other stakeholders involved in the payment process.
• Audit of Bank Account transactions.

• Strong process orientation & execution skills
• Should have good analytical skills.
• Sound problem solving, conflict resolution and coordination abilities.
• Excellent organization, written/ verbal communication, analytical, and presentation skills.