About Navi
Navi is one of the fastest-growing financial services companies in India, providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Digital Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable. Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.
Know what makes you a “Navi_ite”:
1.Perseverance, Passion, and Commitment
○ Passionate about Navi’s mission and vision
○ Demonstrates dedication, perseverance, and high ownership
○ Goes above and beyond by taking on additional responsibilities
2. Obsession with High-Quality Results
○ Consistently creates value for customers through high-quality outcomes
○ Ensures excellence in all aspects of work
○ Efficiently manages time, prioritizes tasks, and achieves higher standards
3. Resilience and Adaptability
○ Adapts quickly to new roles, responsibilities, and changing circumstances
Responsibilities:
● Oversee the issuance of new group policies, including employee benefits and institutional
partnerships, ensuring compliance with company standards and data accuracy.
● Manage member enrollments and handle policy changes to maintain seamless operations
and service delivery.
● Maintain accurate records for policy issuance and endorsements to ensure proper
documentation.
● Ensure SLA compliance for key processes, meeting deadlines and service commitments
consistently.
● Build relationships with cross-functional teams and stakeholders, while supporting sales by
addressing service requests for different accounts.
● Track and assess team performance, providing feedback and promoting continuous
improvement.
● Lead, mentor, and motivate the team through training to ensure high-quality service and a
results-driven culture.
● Enhance group health insurance offerings by understanding client needs, tracking market
trends, regulatory changes, and competitor strategies to optimize operational processes and
refine service delivery.
Key Skills Required:
● Minimum 5 years of experience in Group Health Insurance or a similar field, with in-depth
knowledge of policy issuance, member enrollment, and claims processing.
● Excellent skills in execution, communication, and collaboration to drive operational excellence.
● Strong analytical and strategic mindset to improve processes and optimize performance.
● Demonstrated leadership ability to guide and motivate teams toward achieving shared
objectives.
● Ability to thrive in a fast-paced environment, with a proven track record of meeting deadlines
and adapting to changing demands.